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Help Desk Chat Does Absolutely Nothing
# support
m
WHile attempting to ask the chat bot a question it does nothing, it doesn't hear me nor respond whatsoever.
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
Hi Mark of Freedom, To assist with resetting your password, you can use the Vapi chat feature to facilitate the process. Here’s a basic way to do it using a non-streaming chat request: 1. Make a POST request to the Vapi chat API.
Copy code
bash
curl -X POST https://api.vapi.ai/chat \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "assistantId": "your-assistant-id",
    "input": "I need help resetting my password"
  }'
2. If you have already created a previous chat regarding this, you can include the 
previousChatId
to provide context and maintain the conversation thread. To ensure a successful reset, confirm you have your API key and Assistant ID ready for use in this API call. If you need further assistance with these steps, feel free to reach out. You can find more detailed steps for using Vapi's non-streaming chat in the [Non-Streaming Chat Documentation](https://docs.vapi.ai/chat/non-streaming). If this doesn’t resolve the issue, please let us know and we’ll be happy to step in and assist further.
m
Nowhere did I say anything about changing my password. Is that required to access the chat? Please be more thorough when responding so we aren't left guessing what on earth you are having us do and why. Next, how the heck do I make this post you suggested? If you're going to give us some extremely odd answer at least give step by step instructions to what you are suggesting. So far, I am very disappointed with the support and functionality of Vapi. What should have been reasonably eas to setup and resell has become a month long path to nowhere. You guys are leaving huge money on the table for these issues.
c
We are really sorry for the confusion and the frustration this has caused. We understand how disappointing it must feel, especially when you were expecting a smooth setup. We truly appreciate your honest feedback as it helps us improve. To make sure we get this resolved properly, could you share a bit more detail? For example, your Org ID, the email linked to your account and specofoc help yppou need. We will investigate this thoroughly and provide you with clear and step by step guidance so you do not have to guess. We truly appreciate your patience and understanding while we work on this with you.
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