Payment problem - frozen account.
# supportj
Jb73
09/08/2025, 12:12 PMCannot pay for credits, wallet frozen, tried different cards.
Account: ture@alt-handelsbolag.com
Org id: dfa4368d-d926-4473-901e-a2232b9an9f4
Please help urgently!
Mr Barkman
c
Chiranjeet Mishra
09/10/2025, 7:27 AMHey there, we reviewed the details of your request and brought this to our team's attention. We will be getting back to you as soon as we can. Thank you for your continued patience!
Chiranjeet Mishra
09/10/2025, 9:20 AMHey there. Could you please provide a screenshot of the error you are seeing when trying to purchase credits?
j
Jb73
09/10/2025, 10:26 AMNot in front of computer today, the message was card declined something...
Jb73
09/10/2025, 10:27 AMI tried 4 different cards, same message...
c
Chiranjeet Mishra
09/10/2025, 5:28 PMHi, the screenshot can help us get to know what problem it is that you are facing.
s
sladen4218
09/12/2025, 11:19 PMI am having the same problem
sladen4218
09/12/2025, 11:20 PM2eeaa80f-2942-49e0-b496-12944f14326c
sladen4218
09/12/2025, 11:20 PMPlease help
c
Chiranjeet Mishra
09/15/2025, 4:50 PMHi, can you please send a screenshot of the error you are facing.
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