How to connect vapi ai with dubai number.
# support
k
if someone know or done vapi ai with a dubai number please tell @Vapi @Sahil @Vapi Support Bot
e
Use BYO SIP Trunk
d
Same , Can you please explain a bit?
n
@kishan We've helped several VAPI customers connect numbers in Dubai - and it has been working very well for a few months now. Feel free to contact me directly and I'll explain the process.
d
@Nir Simionovich (CEO@Cloudonix) Does making calls within the same region, like UAE to UAE, help reduce latency? Thanks in advance.
n
Letency is a "necessary evil" of VoIP (and telephony in general). Some latency can be mitigated, other can't - it is very much use-case specific.
d
On web calls our latency is about 665 ms, but when using a USA number to call UAE via Twilio it increases to 3–4 seconds due to international routing.
n
dear lord, you're using Twilio to call the UAE ?
d
Currently VAPI allow these integrations.
n
For working in the UAE, I would recommend using SIP BYO, and not Twilio (or Telnyx for that matter). UAE Interconnects for VoIP are "challenging" to say the least.
we have customers in the UAE that connected PRI Gateways from Etisalat and DU to our platform, via our UAE SBC platform
that way, latency is relatively low and optimized for proper audio reception
d
Thanks for help.
n
Feel free to DM me for more clarifications - should you require these
a
@Nir Simionovich (CEO@Cloudonix)
c
you can also try using a number from viva digitally. they offer SIP trunking with UAE numbers
n
I'm not sure if VIVA are allowed to connect a SIP trunk to a non-UAE IP number - normally, that is prohibitted
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