VAPI Squads Issue
# supportc
chris
09/10/2025, 3:32 PMI am creating a squad correcctly, using this JSON (with sensitive data removed) : {
"name": "test 6",
"members": [
{
"assistantId": "1ae9f8a9-f24c-4378-9edf-c45605b34db7",
"assistantOverrides": {
"model": {
"model": "gpt-4o-mini",
"provider": "openai"
},
"transcriber": {
"model": "nova-2",
"language": "el",
"provider": "deepgram"
},
"voice": {
"voiceId": "aTP4J5SJLQl74WTSRXKW",
"provider": "11labs",
"fillerInjectionEnabled": false,
"model": "eleven_flash_v2_5"
}
},
"assistantDestinations": [
{
"message": "",
"description": "Transfer to EL landline GettingPhone when the user needs to give a phone to the assistant",
"type": "assistant",
"assistantName": "EL landline GettingPhone",
"transferMode": "swap-system-message-in-history"
}
]
},
{
"assistantId": "043bc70f-e5b3-4017-b9b1-907d0bb2187c",
"assistantOverrides": {
"model": {
"model": "gpt-4o-mini",
"provider": "openai"
},
"transcriber": {
"model": "default",
"language": "el",
"provider": "speechmatics"
},
"voice": {
"voiceId": "aTP4J5SJLQl74WTSRXKW",
"provider": "11labs",
"model": "eleven_flash_v2_5",
"fillerInjectionEnabled": false
}
}
}
]
}
I have a transferCall tool, with the correct destination, and transfer method. For some reason, while the transferCall method does indeed get triggered, the assistant doesn't actually change over to the destination assistant (The conversation continues with the initial assistant).
At one point, it used to work, but for some reason, I have this issue now. Some help would be really appreciated as to what might be causing this.
chris
09/10/2025, 3:34 PM@gerald94, I saw that you have an open ticket for a Squad related issue as well. Did you have my issue as well? If yes, how did you fix it? Thanks!
chris
09/10/2025, 5:12 PM{
"role": "tool_calls",
"time": 1757523977753,
"message": "",
"toolCalls": [
{
"id": "call_1y0zuEe6AISi9ozCdENYGyMf",
"type": "function",
"function": {
"name": "transferCall",
"arguments": "{}"
}
}
],
"secondsFromStart": 52.65
}
This is what I see in the call logs. Is the problem that there are no arguments?
g
gerald94
09/11/2025, 6:37 AM@chris hi Chris, I don’t use Squad directly but rather control the agents through n8n behind it. In my case, the issue was with Twilio since it was re-routed. rgds Gerald
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chris
09/11/2025, 12:35 PMCheers thanks for clarifying
c
Chiranjeet Mishra
09/11/2025, 10:48 PMHello,
Thank you for reaching out to us. We just wanted to check in to see if your issue has been resolved. If not, please let us know and we’ll be glad to look into it further and provide any additional assistance you may need.
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chris
09/12/2025, 2:14 PMNot yet. Can you please tell me about why this might be happening?
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Chiranjeet Mishra
09/15/2025, 3:49 PMHello,
Thanks for reaching out to us.
We are sorry for the inconvenience.
Can you give more details about your concern? Your Org ID, email address and other details that will help us pinpoint your account and to look further into it?
We will investigate further and we appreciate your kind understanding and patience.
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chris
10/06/2025, 10:44 AMI managed to fix the issue. Thank you
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Chiranjeet Mishra
10/08/2025, 9:41 AMGlad you were able to get this resolved. If anything else comes up or you need further assistance, we’re here to help.
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