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hello - I am supposed to dispatch 30 calls at the ...
# office-hours
c
capybara
09/10/2025, 10:37 PM
hello - I am supposed to dispatch 30 calls at the same time every morning. when i'm doing so I see 20 of these calls fail with customer-did-not-answer and no recording URL. from my experience, the call actually gets dispatched, someone answers, and then the call disconnect. I see that all 20 calls failed in twilio too with "31920 - Stream - WebSocket - Handshake Error". Seems like an issue on the vapi end "'wss://phone-call-websocket.aws-us-west-2-backend-production3.vapi.ai/" my org has a 50 concurrency limit so not sure why these calls seem to fail
https://cdn.discordapp.com/attachments/1228667357849849856/1415466333868392579/Screenshot_2025-09-10_at_6.31.49_PM.png?ex=68c34f40&is=68c1fdc0&hm=c3bb6c58d6a66afa5ef45e3f55e525433b06ec80b85d220088fcdefa1036068c&
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