Identity Verification Not Working on VAPI (Veriff ...
# supporth
Hazza
09/12/2025, 9:17 AMI'm having the same problem I've seen other posts sharing about, but haven't seen what the fix is. I tried on incognito mode too but the issue persists.
I'm completely locked out of my account so can't move on any further, I can't do any work without this account!
https://cdn.discordapp.com/attachments/1415989708793708665/1415989709154422794/image.png?ex=68c536ae&is=68c3e52e&hm=042bab033dbcb34a44ae55176c090a2097b9857690904d7e1522230d62dffbfd&
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Dan L
09/12/2025, 9:29 AMI have the same problem. Can we get some urgent support? I need to do a demo.
Dan L
09/12/2025, 9:39 AMIf there are issues with the verification feature, I would really appreciate if the VAPI team can disable the feature temporarily to be able to fix and then brings it back online when it works. At the moment I am practically locked out of my account.
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Hazza
09/12/2025, 10:14 AMI've realised that I am able to log into the account with you google oauth still, I previously used username and password so it may be that part is whats down atm
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Dan L
09/12/2025, 10:17 AMbut I have created my account with email, not with the Google login
Dan L
09/12/2025, 10:17 AMso I imagine that if I use Google login now, it might create a new account, no?
Dan L
09/12/2025, 10:20 AMIt actually worked, got me to the same account. Many thanks
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Hazza
09/12/2025, 10:27 AMYeh I don't think I ever logged in with my google account. Although I am finding now that I am getting key errors whenever I try to use these agents, so I don't think we are truly within the account
Hazza
09/12/2025, 10:28 AM@Dan L If you try creating a new agent, try calling in the app and let me know if you get any errors?
Hazza
09/12/2025, 10:28 AMc
Chiranjeet Mishra
09/12/2025, 5:00 PMHi, you can login now.
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Dan L
09/12/2025, 8:51 PMMany thanks Hazza. I managed to do my demo today. Highly appreciated.
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Hazza
09/13/2025, 3:39 PMThanks, that has worked! Although it hasn't resolved the agent creation 'key doesn't allow assistant' issue I am getting which is still stopping me from creating any client work. I've brought it up in a different support ticket, really need this fixed too as I can't do anything even when logged in! https://discord.com/channels/1211482211119796234/1416007038110269521/1416007038110269521