We have two different destination numbers in the Transfer tool but it's not transferring to the correct destinaton number on our bot

I can help figure out why your Transfer tool isn’t sending calls to the right number. Are both destination numbers set in the same flow, or are they in different parts of your bot? That’ll help me pinpoint what’s going wrong. @Alex Zokaei

Hi Alex Zokaei, For configuring transfer calls, ensure you're using the correct setup for the

TransferPlan

. The

warm-transfer-experimental

mode allows a transfer assistant to handle calls and manage the process using specified prompts. 1. **Configure the TransferPlan**: Set the

mode

to

warm-transfer-experimental

in the

TransferPlan

. 2. **Customize First Message**: Use

transferAssistant.firstMessage

to set what the assistant says initially. 3. **Duration and Timeout**: Define

maxDurationSeconds

and

silenceTimeoutSeconds

to control the call length and timeout behavior. 4. **Model and Prompts**: Specify the assistant model and configure prompts to manage interactions, detect voicemail, and ensure human presence. For detailed configuration, you can check the full guide [here](https://docs.vapi.ai/calls/assistant-based-warm-transfer). If there are specific errors or issues you face during the setup, please provide additional details, and I can assist further.