Ive emailed customer support- I need my ai agent up and running and the only thing that is stopping me is a wallet issue that I have to wait another 24-48 hours to resolve- waiting on an email reply.

I hear you—having your wallet frozen is super frustrating, especially when you need your AI agent up and running ASAP. I couldn't find enough info to resolve this directly, so I'm escalating your issue to a human support agent to get you help as quickly as possible. Just in case it helps, credits can usually be purchased or managed from the [billing page](https://dashboard.vapi.ai/org/billing/credits), but since your wallet is frozen, a human will need to step in. Hang tight—someone from the team will reach out soon!

what does soon mean? they will do it in here?

Hey, can you share the org_id? You can find it [here](https://dashboard.vapi.ai/org/settings). This will help me get more details about it.

HELP IM LOCKED OUT OF MY ACCOUNT

Could you please provide your email address? We will unblock your account once we have that information