out of credit - now cant top up
# support
d
Im on a paygo plan and ran out of credit, i need to update my bank card details but when i click the link in the email to update it takes me to a 404 page: https://dashboard.vapi.ai/org/billing/credits Technical message is: Error Code: 404 (VOICE_AGENT_PAGE_NOT_FOUND) Timestamp: 2025-09-16T10:52:00.281Z Requested Path: /org/billing/credits
v
Sorry to hear about the 404 error when trying to top up your credits. For fastest resolution, please email [support@vapi.ai](support@vapi.ai) with your account details and a description of the issue, or join the [Vapi Discord support channel](https://discord.com/invite/pUFNcf2WmH) for real-time help. This will connect you directly with the Vapi support team, who can assist with updating your payment details and restoring access to the billing page. Tip: Include the error code and the link you tried in your message for quicker troubleshooting. [See Vapi support options](https://docs.vapi.ai/support) Source: - [Support](https://docs.vapi.ai/support)
c
Please use instead. Let us know if you continue to encounter the 404 page
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