MiniMax Offer
# support
d
We signed up for the MiniMax offer yesterday - the initial test was great - then the agent stopped working. When using Talk to Assistant tool in the Assistant dashboard, the assistant failed to speak 90% of the time. The couple of time we were able to get her to speak, she sounded great, but very unreliable. We were using MiniMax - Turbo 2.0 and OpenAI 4.o Cluster, LiveKit Endpointing. What are we doing wrong? Is this a common issue? @DebFiore
v
Suggestion: Please double-check that your Assistant ID and Phone Number ID are correctly set in your configuration. If either is missing or incorrect, the assistant may not know which voice or prompts to use, resulting in silence. Example:
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json
{
  "assistantId": "your-assistant-id",
  "phoneNumberId": "your-phone-number-id"
}
Ensuring these fields are set should help resolve the issue where the assistant fails to speak ([source](https://discord.com/channels/1211482211119796234/1370485222214336564)). Source: - [Discord Support Thread](https://discord.com/channels/1211482211119796234/1370485222214336564)
d
Where am I setting the Assistant ID and Phone Numbers ID - in MiniMax or VAPI
c
Hey! To help track down this issue, could you share: \- The call ID \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!
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