Telnyx faulty user audio
# supportm
Mathias
09/16/2025, 6:34 PMI’ve integrated a telnyx phone but the user speech is barely understandable. I tried tweaking a bit the codecs in vapi app inside telnyx but it didnt work. Any idea on how to solve this issue?
Mathias
09/16/2025, 10:58 PMI’m using the native integration method, not the manual that states in the documentation. I’ll give manual method a shot
Mathias
09/17/2025, 12:49 AMI confirm the manual method works, but inbounds have a lower user audio which compromises transcriber quality a bit. And this manual method has a significant limitation of outbound countries for a single number.
Any idea how to fix the native integration with telnyx?
c
Chiranjeet Mishra
09/18/2025, 6:10 PMIf you have HD voice enabled in your Telnyx account, please disable it as sometimes it creates distortion on our end.
m
Mathias
09/19/2025, 10:49 AMIts disabled already
c
Chiranjeet Mishra
09/23/2025, 9:36 AMLet me check with our team and get back to you with an update.
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fabi
09/26/2025, 12:19 PMYou got a fix?
c
Chiranjeet Mishra
09/29/2025, 6:22 PMHi, can you check and let us know if you are still facing this problem?
t
TheMiCraft
10/07/2025, 9:05 PMHello, I think I have the Same Problem… How did you solve it? And is is it Solved?
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