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stuck at identity verification
# support
j
jithins
09/17/2025, 1:45 AM
I've been using vapi for a while but haven't logged in for about a month and when I try to login today it asked me to do a identity verification which I did. Now the screen is still verifying it. I've revefiried and still its stuck on the verification screen
https://cdn.discordapp.com/attachments/1417687754497589329/1417687754908762173/StaticShot_17-09-2025_11-40-08.png?ex=68cb641c&is=68ca129c&hm=be55be5c191d4129336da89c285c38b33e9d477084cea21fe17787e4efc4bcb2&
c
Chiranjeet Mishra
09/17/2025, 5:36 AM
Hi, can you send your account email address?
j
jithins
09/17/2025, 8:30 AM
where do i send it?
c
Chiranjeet Mishra
09/17/2025, 4:46 PM
You can send it here or on [support@vapi.ai](
support@vapi.ai
)
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