we experienced an issue where the some of the status callback did not arrive for all calls, especially for those where the Twilio connection failed or the customer did not answer. Could you please look into what might be causing this? I checked the webhook logs and can confirm that no status callback triggered for those calls. OrgId:fb1c5e62-fa11-4c3d-bc72-bdf22aaa56a5 example callId: 91680ec8-eef8-41e5-80e9-466c77d1529a

Suggestion: To help diagnose missing status callbacks, please verify that your webhook URL is correctly configured and publicly accessible. You can test this by sending a manual POST request to your endpoint:

bash
curl -X POST https://your-webhook-url.com -d '{}'

If the endpoint is reachable but callbacks are still missing for failed or unanswered calls, share the affected call ID (as you did) with Vapi support for further investigation, as some failures may not trigger callbacks if the call never connects fully. [Reference: Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting) Source: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)

It is

Hi, can you try again?

We are also affected by this. Setup worked for weeks without problems, but since a few days, there are no more webhook calls on customer-did-not-answer events.

Hey, Could you provide the call ID where you experienced this issue? We want to review the logs to identify the cause. Also, please share: - The exact timestamp of when this happened - The response you expected to get - The response you actually received This information will help us figure out what went wrong.