The value of secondsFromStart is negative at the b...
# support
t
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{
  "role": "bot",
  "message": "Goodbye.",
  "secondsFromStart": -1.689,
  "duration": 480
}
what is going on? Were there some changes?
c
Could you verify if this is happening for some calls or all?
t
yes, happens to all of the calls. For example,
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"call": {
      "id": "9223273b-d659-4fd1-add5-ac1eb44ae246",
      "assistantId": "92978d50-7621-4367-84e9-8ff0f91c13ab"
    }
Is there any additional information I could provide to help investigate the case?
i
I'm also having the same issue: The first bot message is with a Negative secondsFromStart:
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{
            "role": "bot",
            "message": "Hi, I'm Amelia, the AI call assistant. I'll ask a few quick questions about the role. Are you ready to start?",
            "time": 1758626424426,
            "endTime": 1758626431076,
            "secondsFromStart": -4.906,
            "duration": 5759.999755859375,
            "source": null

          },
          {
            "role": "user",
            "message": "Yes. I am.",
            "time": 1758626432545.999,
            "endTime": 1758626433266.001,
            "secondsFromStart": 3.2139990234375,
            "duration": 720.001953125
          },
c
We will check with our team about this issue. This may have something to do with one of our new features
t
any news?
c
Okay please try running a call again. It should be fixed
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