Handoff summary in agent’s voice/language
# support
l
Hi! When an inbound call is escalated to a human, I want the summary spoken in Spanish with the same ElevenLabs voice as the agent. Agent is set to es-ES + that EL voice, but the summary sounds wrong/English-accented. How do I force locale + voice for the handoff summary? Thanks! 🙏
c
Hi Liz618, You might be interested in features like the Handoff Tool for seamless call transfers or configuring silent transfers for uninterrupted call experiences. For more information, you can explore the [handoff documentation](https://docs.vapi.ai/tools/handoff) or guidance on [silent transfers](https://docs.vapi.ai/squads/silent-transfers). While we know you can configure the assistant's main voice and language settings:
Copy code
{
  "assistant": {
    "voice": {
      "provider": "elevenlabs",
      "voiceId": "your-voice-id"
    },
    "model": {
      "messages": [
        {
          "role": "system",
          "content": "Respond in Spanish..."
        }
      ]
    }
  }
}
At the moment, it isn’t possible to directly control the language or voice settings for handoff summaries. We understand how useful that flexibility would be, and we’ll share your feedback with our team for future consideration.
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