voice echo / first msg interruption
# support
n
When making a voice call through the Web SDK, the remote participant hears their own voice echoed back after speaking. The issue occurs consistently and affects the overall call quality. also tried changing start and stop speaking plan values nothing works even change first_message_interruptions_enabled to false supporting call id: 2ef1b619-6665-49fe-b533-6b87cbd74c60 ccb08461-4dc4-4310-8144-6fd2abe96fd3 82a94b82-3efc-4e71-84bb-537333bed025
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
v
To address the echo issue, try enabling both smart and Fourier denoising in your assistant configuration. Add the following to your assistant setup:
Copy code
json
"backgroundSpeechDenoisingPlan": {
  "smartDenoisingPlan": { "enabled": true },
  "fourierDenoisingPlan": { "enabled": true }
}
This should help filter out background and echoed speech during calls. If the issue persists, please provide a screen recording and console logs for further diagnosis. Reference: [Voice pipeline configuration](https://docs.vapi.ai/customization/voice-pipeline-configuration) Source: - [Voice pipeline configuration](https://docs.vapi.ai/customization/voice-pipeline-configuration)
n
this thing did't work as expected, also found issue in web call only @User can u guys look into this, it's bit urgent, we are losing business over this
c
We are reviewing the details of your request and will reach out to you when we have an update or if we need additional information.
n
sure
any updates on this , it's happening more frequently with assistant-speaks-first-with-model-generated-message.
c
Please check if this issue has been resolved with recent updates to the platform and let us know if the issue persists
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