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Hi team, We're currently facing an issue where chat transcripts are not being delivered, even though call transcripts are working perfectly. We're receiving all call-related data and summaries without issue, but for users who have interacted through chat (not voice), we’re unable to access or retrieve their chat logs or message history. What's the solution?

To retrieve chat logs for chat interactions, ensure you are saving the

chat.id

from each chat response and then use the

/chat/{id}

API endpoint to fetch the message history. Here’s a quick example in TypeScript:

typescript
// Fetch chat log by chat ID
const response = await fetch('https://api.vapi.ai/chat/your-chat-id', {
  method: 'GET',
  headers: { 'Authorization': 'Bearer YOUR_API_KEY' }
});
const chat = await response.json();
console.log(chat.messages); // This contains the chat history

Make sure you are capturing and storing the chat ID after each interaction, as this is required to retrieve the logs later. [See API reference for details](https://docs.vapi.ai/api-reference/chats/get?explorer=true) Sources: - [GET Get Chat](https://docs.vapi.ai/api-reference/chats/get?explorer=true) - [Non-streaming chat documentation](https://docs.vapi.ai/chat/non-streaming)