Unable to PAY!
# supportl
lehoff
09/22/2025, 8:09 AMSince last week we've been totally unable to use your service. Why? Because your website tells us you don't have our postal code and we need to update it.
But there's no way to update that. The update card section only allows us to change card numbers.
And you've ignored support emails for 6 daysj, even after we've set the subject to URGENT as instructed.
PLEASE ASSIST URGENTLY!
lehoff
09/22/2025, 4:31 PMHello!?!?
c
Chiranjeet Mishra
09/24/2025, 7:06 AMTo update your postal code for a payment method, please use
linklinkl
lehoff
09/24/2025, 8:08 AMThere is no link option
lehoff
09/24/2025, 8:13 AMLink does not work, when it appears at all, which is rarely
c
Chiranjeet Mishra
09/26/2025, 5:48 AMPlease use a different web browser such as safari or chrome and let us know if that works for you
l
lehoff
09/26/2025, 6:15 AMI’ve already done that. It does not work in any browser on any device
lehoff
09/26/2025, 6:16 AMhttps://cdn.discordapp.com/attachments/1419596434856083487/1421017454875901953/IMG_1684.png?ex=68d78122&is=68d62fa2&hm=4a8011aeb7280407871514a223205ab16f2410ec5ec2b966a6b9fb723f1ec401&
https://cdn.discordapp.com/attachments/1419596434856083487/1421017455643590677/IMG_1685.png?ex=68d78122&is=68d62fa2&hm=ad58469f20ac4f1c45b974ca4cac80e92a8b30505057419b691f82ad63044330&
lehoff
09/26/2025, 6:20 AMThis is both critical and urgent and it has now taken you guys 10 days to give me a couple of very basic responses without treating it with any level of seriousness. I ama completely unable to deliver ANY service for clients or give them any expectation of a solution date. Please can you properly escalate this.
c
Chiranjeet Mishra
10/07/2025, 2:15 AMI sent you a DM
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