My assistant is saying Smiling face and smiling eyes in between the call this is assistant id 2627f764-2378-4334-807e-470e75aeb4af This is the call id 50b82649-9a41-436e-8c28-0b330722d338

I can help you fix why your assistant is saying “Smiling face and smiling eyes” mid-call. This often happens when emojis or unicode get converted into words by the text-to-speech engine. The fix is usually in how responses are formatted or filtered before TTS. Do you want me to review your assistant’s prompt setup or check the provider logs for that call ID? @Sachin Jaiswal

Yes please review my assistant prompt

I think you should check the emojis added to the prompt Then remove emojis added to the prompt

Where are you from 🙂

I am from noida

I recommend explicitly stating in your prompt that no emojis should be used in responses

But in my prompt I am not using any emojis so why it is happening

Hi Sachin Jaiswal, It seems your assistant is literally speaking out emoji descriptions in the conversation. This typically happens when there are emojis (like 😊) in your prompt or system message that aren't being properly filtered out for voice communication. To fix this, you should: 1. Review and remove any emojis from: - System prompts - Assistant configuration - Response templates - Knowledge base content 2. Add explicit instructions in your system prompt:

[Response Guidelines]- Do not use or verbalize emojis- Speak naturally without text symbols or emoticons- Express emotion through tone and word choice rather than emoji descriptions

3. Check your assistant's configuration for any default responses or templates that might contain emojis The goal is to ensure the assistant communicates emotions and friendliness through natural language rather than converting emoji symbols into spoken words.

Let me try this