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KYC requirement
# support
h
Anyone knows what to do when this happens? I got a fraud detection email from vapi that told me to contact support. Can this happen anytime? Is it possible when I implement this for my agency clients that all the calls suddenly stops? https://cdn.discordapp.com/attachments/1420062722900627467/1420062723630170143/Screenshot_2025-09-23_at_16.25.09.png?ex=68d407f8&is=68d2b678&hm=19b73c173332e9a10dadd373b7ea64555050c93b08146be16dfde766fc158c2b&
v
To resolve the KYC requirement and restore outbound calling: 1. Log in to [dashboard.vapi.ai](https://dashboard.vapi.ai) as an admin. 2. Complete the KYC verification process as prompted. 3. If you are already an admin, try logging out and logging back in to refresh your account status. This should clear the compliance block and allow calls to proceed.
h
@Vapi Support Bot I can’t find any KYC verification within the dashboard, I have tried to log in and out
n
i
i got same email
n
Kindly guide where is the kyc link located?
d
Same problem here,I don t know what to do
Does anyone solved this problem?If yes,please tell us how!
n
@Indranil kindly help .. where is the kyc form?
i
log out your account . and log in back - it wont login and show the kyc qr code
n
Did that many times.. doesn't work for me. But thanks for your reply
d
@Indranil do you managed to complete the identity verification phase?
h
Same, I can still login as usual
d
Before I could make outbound calls, but now, out of the blue, I have to do this kyc. If anyone has any idea why this is needed, I would be grateful to know.
i
yes
k
im getting the same issue with kyc theres no where to verify my account i try to log out and login so many times nothing pops out
i
scan this qr
it will take you to the kyc
i think that qr was only for my account.
k
yes still didnt work i opened a new one add my number sent my driver license it says everything was good an redirect me to the vapi dashbaord same error
i
yes let wait
i have emailed also
its says it will take 48 hrs and for quick support connect on discord that's how i landed here. lol
k
oh ok
thank you!
d
@Indranil thank you for your response.How do you managed to complet kyc?
i
log out and log in back
it wont let you login and throws a kyc page instead with a qr code and a box to fill in your phone number for an alternative way to get kyc link on your phone.
you can choose any way and then it will access you phone's camera then you ll have to upload your id proof and a selfie.
h
I can still log in though as usual, isn’t that weird?
d
h
Anyone knows where to find the KYC thing if you can log in as usual?
i
i am also waiting.
Hello guys i am able to access my account now.
h
Glad to hear that!
z
I've logged out and back in as admin and still not able to get KYC verification prompts.
h
Same for me
j
im stuck on the processing page
it says 1-3 minutes
but 30+ have already passed.
n
Been waiting 5 hours for my KYC upload to appear
j
Dit it work?
r
Also am seeing the same, outbound being blocked by kyc but not getting the prompt to verify when I log out and back in
n
Anyone hear anything from support?
j
Same
h
Nope🙄
i
i observed one that the account gets unlock after 4 hours of login failed but as you trigger any call in make.com it shows the error 400 and the kyc option, i tried by making a new account of make.com and vapi both. even in the new account also it throws the kyc error , now i am planning to move on retell ai.
i think vapi people have recently introduced a KYC feature for all existing accounts.
but their way of KYC is poor.
d
Hello, tried to logout and login again but having same issue with kyc, what i need to do?
r
Heard nothing from support, verification isn't working either after multiple tries, idk if anyone else has gotten this fixed?
i
vapi cant sustain in the market if they wont provide proper support.
users are screaming from last 2 days about this sudden kyc issue and they are not giving any response. this is very bad.
i got a mail and they fixed the KYC thing for my account. I can make calls now. tested.
h
Same for me!🤩
c
Sorry to hear about the issues you are having with account access. Please provide the email address associated with the account and we will take a look in the backend to find any issues.
i
Thanks That you people started responding.
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