Hey everyone I am running into some issues using V...
# general-english
r
Hey everyone I am running into some issues using VAPI and I set everything up last night to basically call our clients after they fill out an intake form. I had it all working, I used a custom workflow, exported the JSON fed that back through the API using GoHighLevel. Everything last night worked amazing. Someone would submit a form and it would call them with the workflow structure. I saw it work multiple times and I can see in my logs that it is also working really well. However this morning after I sent out the campaign I am getting responses that they aren't getting called, so I started to track it back and I ran into an issue in GHL telling me this. Custom Webhook Action error: Custom Webhook Action error: {"message":"Couldn't start call. Your account requires KYC for compliance purposes. If you are an admin, please go to dashboard.vapi.ai and login to verify your account or request an admin to verify your account. You might need to re-login(logout and login) to the dashboard.","error":"Bad Request","statusCode":400} And in the VAPI logs I am getting this error on all my calls now. An error occurred in this call: call.start.error-fraud-check-failed I did a little research and I can't seem to find any information on this error. I am assuming based on the message that I need to KYC my VAPI account but I can't seem to find the veri process either. Any help would be appreciated as we just had 20 calls go out to clients who requested that call and they all failed. Not a great look. Be great to get this fixed ASAP so we can save some face with this. I would totally be willing to KYC, I just don't see where I do that.