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# support
j
why am i getting this 400 error when i do outbound calling via API. it was working fine yesterday. And there is no way to do KYC in vapi dashboard
t
Same here
@User My outbound calls are blocked with a KYC requirement, but I have no option in the dashboard to complete KYC. Can you enable or send me the direct verification link for my org?
c
Hi, can you send your account email address?
j
I have the same problem help. My email is admin@medeizen.com
j
Org id 60c7cf56-f4c3-4cbc-8804-5ac88e19fd37
We need this resolved ASAP.
body: 
{"message":"Couldn't Create Twilio Call. Twilio Error: Voice calling has been disabled for this account","error":"Bad Request","statusCode":400}
@Sahil @User
@Arvind
j
Honestly I’m losing trust in Vapi it’s been 3days. I run an agency here. WTH is going on. @Vapi
j
@Shubham Bajaj
j
Spam them
j
someone take care of this
j
Worst customer support
j
if the dashboard had KYC feature - would have happily resolved - but there is nothing - when you build safety measures like this you should at least have plan to support issues via self serve or CS - both of which are missing
j
You need a mobile device then you get veriff but that shit don’t work either
Honestly at this point I am looking for alternatives to Vapi
j
there is no two factor for vapi account available nor any other account security measures
j
At this rate this organisation can not be trusted.
j
@User please help resolve this for us ASAP
c
Now, you can login.
s
fixed
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