when the call is not answered - that is
# general-englishh
Hammy
09/24/2025, 5:54 AMwhen the call is not answered - that is usually contained in ended-reason in the end-of-call-report
s
sanjeeth_r
09/24/2025, 6:09 AMUnfortunately that event is not being triggered for unanswered ones 🙁
h
Hammy
09/24/2025, 6:13 AMit may be a server issue on your end because end-of-call-reports are always sent
Hammy
09/24/2025, 6:13 AMwhat are u using for ur server?
s
sanjeeth_r
09/24/2025, 6:15 AMIts on AWS. The issue is very consistent. For calls that are picked, it does not miss any events. Its only for calls that are not picked.
h
Hammy
09/24/2025, 6:24 AMdo u have it configured in server messages or client messages?
Hammy
09/24/2025, 6:28 AMalso try configuring your server url at an account level in org settings if you are doing it on an assistant basis
u
uwieuwe4
09/24/2025, 3:11 PMWe are also affected by this. Setup worked for weeks without problems, but since a few days, there are no more webhook calls on customer-did-not-answer events.