My assistant just starts talking as soon as we call it. it doesn't know whether the customer is on call or not it just started to speak. I want the assistant to check the customer is in line or not then my assistant should talk. it gets tough on reading some unique name I have tried using the custom tools adding it removing it and try to do some changes in the prompt but there is no changes in the output call. can anyone share your ideas on this.

Hi @Prakashoffice I can help you with the issues you are facing and your assistant will be working perfectly as you want, this truly my area of specialization. Let's have a chat now and proceed with your project. Thanks

can you just tell me how ?

Could you please share a call id?

I can't can you explain how to solve this

Change firstMessageMode to

wait-for-customer