Hi , I need help with this . How i can authenticate my account . I am trying to create an voice assitant , which will call the candidate. I am getting this error , while i am trying to test this. Couldn't start call. Your account requires KYC for compliance purposes. If you are an admin, please go to dashboard.vapi.ai and login to verify your account or request an admin to verify your account. You might need to re-login(logout and login) to the dashboard. @Vercel

Hi! Im trying to use an assistant as well for outbound calls through make.com and the same is happening. On Vapi all the calls have this particular message of fraud-check. If someone is available to help please https://cdn.discordapp.com/attachments/1420723785178546288/1420770970574127144/image.png?ex=68d69b94&is=68d54a14&hm=7561612e93f95bed656e7cb908fbd3728d8f200e969dcb44cbfa5829fd3de87e&

Hi Joao, I can help you troubleshoot this issue. The error call.start.error-fraud-check-failed usually means Vapi’s system flagged the call for a security/fraud check. To assist better, could you clarify: are you using the same phone numbers or accounts for Make.com and Vapi, or different ones? Also, are these new numbers/accounts or ones that have been active for a while? Once I have this info, I can guide you through steps to resolve the fraud-check block. @Joao

Hi! Thanks for the prompt response. I also got the same message as @Shashi Rah about KYC on make.com when trying to do the outbound call, i dont know if this helps give you some context. About what you specifically asked; On vapi im using a free us phone number provided by Vapi to do the outbound, and im trying to call a us phone number that i have on my phone that is an app called zadarma (ive had it active for over a year and receive calls all the time without a problem). - Second, the email on the vapi account is a different one from the account on make.com, is this a problem? Both are well connected through an api created specifically for this integration - Both make.com and Vapi are recent accounts, i started using both programs a couple days ago, so yes, both are new accounts

Hi , I am the admin. I am not seeing any process for this KYC . Can you help me with the process. @Vercel

Me too

@Vercel @User . Can someone help here

Hi! Thanks for the details. The fraud-check-failed error is likely due to Vapi’s KYC/fraud checks, especially with a free US number and new accounts. Using different emails between Vapi and Make.com can also trigger it. I recommend verifying your Vapi account or using a paid/verified number to bypass this. @Joao @Shashi Rah

Hi, can you send your account email address?

Hi my email address: Shashiraj.newproject@gmail.com . I tried to create using my organization mail id also. Then also i want not able to find any KYC in the dashboard

Hi, you can login now.