Call start error froud check failed
# support
g
I recently received a fraud alert notification regarding my account. I want to clarify that there has been no fraudulent activity on my side. The flagged activity happened because I was running some workflow tests in n8n using your platform, and for testing purposes, I repeatedly initiated calls to the same number (my own test line) to confirm that everything was set up correctly. I understand this might resemble suspicious calling patterns, but please note that this was strictly for testing and development purposes. My intention is to build and run a legitimate AI call workflow for my agency businesses using Vapi in compliance with your policies. https://cdn.discordapp.com/attachments/1420829122699202651/1420829123290464388/IMG_4363.jpg?ex=68d6d1bc&is=68d5803c&hm=6b555c12612da0095cf477d65592d9201f1a6f1469831ed602c765c269c55ffd&
v
To resolve the "Call.start.error fraud check failed" issue, gather your Call IDs and a brief description of your testing scenario, then contact Vapi support for review. Here's a quick template you can use when reaching out:
Copy code
text
Subject: Fraud Check Failed During Workflow Testing
Call IDs: [paste your Call IDs here]
Description: I was running repeated test calls to my own number for workflow validation. No fraudulent activity occurred.
This will help the support team quickly investigate and clear your account for legitimate testing purposes. Source: - [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting)
g
my account is webgreal@gmail.com
Please resolve it asap as I'm doing some testing before launching the agency
a
Hello Support, I received an email on 9/23/25 regarding a Fraud Alert on my account. I have responded to the email five times, using the provided template to explain that I was testing a workflow on Make with my own phone numbers. However, I have not received a response, and the issue is still persisting. Subject: Fraud Check Failed During Workflow Testing Call IDs: [paste your Call IDs here] Description: I was running repeated test calls to my own number for workflow validation. No fraudulent activity occurred. Could you please resolve this issue immediately?
g
Wow that’s crazy same issue everyone
Hope we won’t have to find another way to solve this because we plan on doing long term business and we’re loosing potential time while waiting
c
Hi, you can login now.
4 Views