Hi team, I’m facing a strange issue with the call setup. I’m calling from one number, but in the call logs and on the web dashboard, a completely different number is showing up. The actual caller number is not being detected or displayed correctly. Could you please check why this is happening and help me resolve it? Thanks, Bishal

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Thank you for reporting this issue, Bishal. To help us investigate, could you please provide the Call ID and the timestamp of a recent call where the incorrect caller number appeared? This will allow us to review the call logs and identify the root cause. Source: - [Vapi Issue Reporting Documentation](https://docs.vapi.ai/issue-reporting)

Last call ID: 5eb1a3bb-c3a1-4198-9056-a001547ba2a2 Timestamp: Sep 28, 2025, 16:23

@Bishal Paul While I don't work at VAPI, your issue sounds somewhat confusing from a SIP signalling perspective. Are you using BYO SIP trunking?

No nothing. The problem is weird, I'm calling from a number but in the call logs it shows different other numbers with different country codes. Not getting or showing my number in the log, and once I open the log I can see my recordings that I talked to the agent. But the number shows random, that's strange.

Thank you for providing the call ID and timestamp. To help us investigate further, could you please confirm which phone number you used to make the call and which number appeared in the call log for that specific call? This will help us compare the expected and actual caller IDs and narrow down the issue. Source: - [Vapi Issue Reporting Documentation](https://docs.vapi.ai/issue-reporting)

The marked number from the screenshot is my actual number. I've tried with the same number but you can see the numbers appeared they are different. My number: +8801788358314 @User @User https://cdn.discordapp.com/attachments/1421809947192070306/1421930280566128832/IMG-20250929-WA0000.jpg?ex=68dad345&is=68d981c5&hm=3c41770ea3db03971db61c3e8f6ee6808b2bd69c414718937189ad680399055a&

interesting

Need urgent help! @User @User @Vapi Support Bot

Thank you for providing your actual number and the call details. To help us investigate the caller ID issue further, could you please confirm which provider or integration (e.g., Telnyx, Twilio, or direct SIP) you are currently using for these calls? This will help us determine if there are any known issues or configuration steps specific to your setup. Once we have this information, we can guide you more effectively. Source: - [Vapi Issue Reporting Documentation](https://docs.vapi.ai/issue-reporting)

Twilio

Since they are inbound calls, are you calling your assistant's phone number all of those times? It could be possible that you got assigned a number that was in use previously and is receiving calls from other numbers