The problem is weird, I'm calling from a number but in the call logs it shows different other numbers with different country codes. Not getting or showing my number in the log, and once I open the log I can see my recordings that I talked to the agent. But the number shows random, that's strange. Last call ID: 5eb1a3bb-c3a1-4198-9056-a001547ba2a2 Timestamp: Sep 28, 2025, 16:23

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team

To get this resolved quickly, please report the issue using the following format:

Call ID: 5eb1a3bb-c3a1-4198-9056-a001547ba2a2
Timestamp: Sep 28, 2025, 16:23
Issue: Call log shows a random number with a different country code instead of my actual number.
Expected: My real number should appear in the call log.

Send this information to Vapi support or through your dashboard's issue reporting tool for targeted assistance. For best results, also attach a screen recording or screenshot of the log if possible. (Reference: [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)) Source: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)

Not sorted yet @User @User @Vapi Support Bot

To help expedite your support request, please attach a screen recording or screenshot of the call log showing the incorrect number and submit it through the dashboard's issue reporting tool if you haven't already. This visual evidence can help the Vapi team diagnose the issue faster. Example:

Call ID: 5eb1a3bb-c3a1-4198-9056-a001547ba2a2
Timestamp: Sep 28, 2025, 16:23
Issue: Call log shows a random number with a different country code instead of my actual number.
Expected: My real number should appear in the call log.
[Attach screenshot or recording here]

For urgent cases, you can also email support@vapi.ai with these details and your attachment. (Reference: [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)) Source: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)

We are reviewing the details of your request and will reach out to you when we have an update or if we need additional information.