I get the issue you’re running into. With warm/normal transfer the call comes back to the assistant correctly, but the hold music isn’t playing so the caller just hears silence. With assistant-based transfer the music works, but the call doesn’t return the way you want. What you really need is a setup that gives you both — proper hold music during transfer and the assistant continuing from the same point if no one picks up. I can help set this up for you. Let’s connect and go over the details. @Harrison5668