It sounds like there might be a disconnect between...
# general-english
m
It sounds like there might be a disconnect between what’s actually getting booked in GHL and what your assistant is verbalizing back to the customer. A few things to check: • Is your assistant pulling the confirmation details from the actual calendar response, or is it maybe using cached/stale data? • Double-check the function that retrieves available slots vs. the one that confirms the booking - sometimes they’re pulling from different sources • Look at your assistant’s prompt to make sure it’s explicitly instructed to confirm the exact date that was just booked, not suggest alternatives Have you looked at the call logs to see what data the assistant was actually receiving at that moment? That might help pinpoint where the wires are getting crossed. If you can share more details about your setup That would be better