After recharging the page the option recording turns automatically off

Thank you for your message. To help diagnose why the recording option turns off after reloading, could you please let me know which browser and operating system you are using when this issue occurs? This will help us determine if it’s a UI compatibility problem or something else. Source: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)

chrome and windows

Hi RaffaelloDogali, If you're looking to effectively report an issue with Vapi, it's crucial to structure the report with specific and actionable details. Here’s a brief guideline to help you get the best support experience: - **Assistant-Related Issues**: Include the Call ID, timestamp of the issue, detailed description, expected vs. actual behavior, and a screen recording if possible. To find your Call ID, [navigate to the Vapi Dashboard](https://docs.vapi.ai/issue-reporting) and copy it from the call details. - **Dashboard & UI Issues**: Provide a screen recording or screenshots, browser information, operating system details, steps to reproduce the issue, and any console errors you observe. - **Account-Related Issues**: Share your account login email, Organization ID, detailed issue description, and error message screenshots. To find your Organization ID, visit the [Organization Settings page](https://docs.vapi.ai/issue-reporting). For more comprehensive guidance, refer to the [Vapi Issue Reporting Documentation](https://docs.vapi.ai/issue-reporting).