Hi team, I m facing this issue where during the conversation the assistant just ends the call by saying "goodbye". This has been pretty sporadic. Eg: my assistant should collect user details instead of that, when the user has expressed interest in the product, instead of asking for information it just says goodbye and cuts the call. I have tested this with Web calling and also call to my personal number. Call ID : 01999a9b-3ed3-7eee-88f8-b9d76539b1aa Can you please help me fix this issue.

Suggestion: Review your assistant's system prompt and ensure it does not instruct the AI to end the call unless the user clearly requests it. For example, update your system prompt to something like:

json
{
  "messages": [
    {
      "role": "system",
      "content": "Only say goodbye and end the call if the user explicitly asks to end the conversation. Otherwise, continue collecting user details."
    }
  ]
}

After updating, test the assistant to confirm it no longer ends calls prematurely. For more details, check your assistant's configuration in the [Vapi dashboard](https://dashboard.vapi.ai/) and adjust as needed. Sources: - [Debugging voice agents](https://docs.vapi.ai/debugging) - [Default Tools](https://docs.vapi.ai/tools/default-tools)

Call Id: 01999ada-93fb-7447-bb11-89e3d5037402 Facing the same issue. This time it collected the information and abruptly cut the call by saying goodbye.

Hey! To help track down this issue, could you share: \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!

Sure, there multiple call examples, but i can share one: Timestamp : Sep 30, 2025, 23:40 The bot should acknowledge and collect the customer details Instead, The bot just hung up the call by saying "Goodbye"

Let me check with our team and get back to you with an update on this.