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Cannot make calls due to stuck calls
# support
j
0645be74-d912-4d2b-ae92-b4ae0c65b022
Need those cleared, otherwise cannot make any outbound calls
v
Try Manually Triggering Queue Processing If calls are stuck in the queue, you can add a manual endpoint to your server to process the queue and clear stuck calls. Here’s a sample Express.js route you can use:
Copy code
js
app.post('/process-queue', async (req, res) => {
  try {
    await processQueue();
    res.json({ message: 'Queue processing triggered' });
  } catch (error) {
    res.status(500).json({ error: 'Failed to process queue' });
  }
});
Call this endpoint to force the system to re-check and process queued calls. If the issue persists, check your webhook URLs and consider restarting your server to reset concurrency counters. Source: [Vapi Call Queue Management Docs](https://docs.vapi.ai/calls/call-queue-management#implement-queue-management-server)
j
what. where do i do that.
at this point you guys should have added a button or something to resolve this, instead of making us do all that. i dont even know what to do from those instructions, im' not a dev..
last time you guys deleted the campaign, it still didnt resolve the issue.
I made another account - paid. Running into same issue only after 2 successful outbound campaigns
c
Hey, can you share the org_id? You can find it [here](https://dashboard.vapi.ai/org/settings). This will help me get more details about it.
j
Praveen, you ask me for Org ID in email and here, when I attached the screenshot of org ID for both accounts. what am i missing?
is this not the org ID you asked me for multiple times, which I have already provided?
please reset ASAP. It's been over 4 days now since I haven't been able to use VAPI
c
We have successfully reset your counter. If the campaigns are failing to run, please use the phone number's outbound function instead. You will be able to load a CSV of contacts and proceed with your calls sequentially rather than all at the same time
j
is there a way to set the cnocurrency conuter at 2. so it doesnt try to call 10 at once
c
Instead of using outbound campaigns, use the phone number page's outbound function. It will call a CSV list of numbers one at a time preventing the concurrency limit from being hit.
j
Sorry for the no response - I pretty much gave up on the issue and stopped using it for my company
But I have an issue for a client "The issue: Issue - sometimes at the end of the call (or beginning of the call) - AI says - thank you for scheduling with wellness partners. your appointment is confirmed. This happened multiple times when a caller called OR when I completed the call. I have already checked the screipt there is no mention of wellness partner but the assistant says that any way , there is no script close to that line"
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