For a check availability function that uses an out...
# office-hours
a
For a check availability function that uses an outside webhook with an average response latency of 15 seconds for the checkAvailability workflow I have setup, is there a way to call the function earlier like when the customer first asks to book and run in the background while the agent asks other necessary questions to book in order to have the availability pre-grabbed so that once the customer provides a date they want to book the agent will already have the availability in its context memory? I’ve noticed that once the agent calls a function it tends to go quiet until the function gives a response so I’m just wondering if it’s possible to have one running in the background and have the conversation continue