so obviously, we've created a prompt to utilize th...
# office-hours
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so obviously, we've created a prompt to utilize the tool to initiate the outbound call, and it looks like the transfer initiates, but then goes nowhere and just hangs up. There is no error or anything, we've read that sometimes mobile carriers will ignore the call if you don't have caller ID so we've set caller ID as well. I've replaced the phone number in the Json just since it's in the string. { "id": "log-533", "level": 30, "time": 1759251228530, "timestamp": 1759251228530000000, "severityText": "INFO", "severityNumber": 9, "body": "Tool calls finished", "attributes": { "category": "tool", "callId": "01999b8a-7d8d-7aaf-b25d-ebf8aa407ad2", "orgId": "824bf230-94da-4f97-9a34-0900fb9df220", "runDurationMs": 4, "totalResults": 1, "errorsCount": 0, "results": [ { "name": "transfer_call_tool_"phone_number", "toolCallId": "call_L998XLH1bLPKdTqiZRW3fk2g", "type": "transferCall", "result": "Transfer initiated." } ] } }
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