Hi @User Team! My business heavily relies on this voice from 11Labs and a few days ago, it started sound funny, kind of "skipping", here's an example: call id: 9b97e511-6e29-44cc-b31f-88505fc005ea It sounds as if it was a broken record. So, while trying to fix it, I wanted to change the channel of my org and it just won't switch from 'weekly' to 'daily/default'. After I click "Switch Channel", it changes but then after refreshing the page, it's back to 'weekly'. Please help me solve it, thanks!

Thank you for sharing the call ID and details. To help us prioritize, could you let us know which issue is more urgent for your business right now: the 11Labs voice "skipping" problem or the channel not switching from 'weekly' to 'daily'? This will help us focus our troubleshooting efforts. Sources: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting) - [Vapi Debugging Documentation](https://docs.vapi.ai/debugging)

! the 11Labs voice "skipping", please.

I reported this a few days ago. It actually happens with any voice in any language. Still waiting for a resolution.

+1

@Sam @Randy it seems to be back to normal now. What a relief...

Possible to get a post mortem?

Glad you were able to get this resolved. If anything else comes up or you need further assistance, we’re here to help.