Dashboard Not Loading After Login
# supportw
Winnie
10/02/2025, 3:15 PMMy dashboard is not loading after I log in — it just keeps spinning (see attached video). The issue started last evening. I also tried logging in via incognito mode, but it still isn’t working.
https://cdn.discordapp.com/attachments/1423327595063414894/1423327595587567697/Screen_Recording_2025-10-02_at_8.12.10_AM.mov?ex=68dfe89e&is=68de971e&hm=3c40690fa2bc4a45182c51c38da816d068ca2da550ee2068e30a6ebac9799ba1&
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Chiranjeet Mishra
10/02/2025, 7:03 PMHi, can you send your account email address?
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Winnie
10/02/2025, 8:06 PMwleungmedia@gmail.com
Winnie
10/03/2025, 5:11 PMAny updates on the fix?
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Chiranjeet Mishra
10/03/2025, 6:49 PMHi, can you try now?
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Winnie
10/03/2025, 7:32 PMStill not loading.
Winnie
10/03/2025, 11:29 PMAny idea when it will be fixed? I have a client onboarded and it's urgent that I fix this ASAP.
Winnie
10/03/2025, 11:30 PMLet me know if I can provide anything to help speed things up. I received an email that my wallet is out of credit, not sure if that has to do with the dashboard access problem.
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Chiranjeet Mishra
10/06/2025, 4:46 PMIs it working now?
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Winnie
10/24/2025, 6:54 PMIt’s working now