It is quite concerning that when I place an outbound call through VAPI, it sometimes connects to a different person instead of me, and at other times I do not receive the call at all. In some cases, the system shows that the customer did not answer, even though I never got the call. These issues are occurring while calling numbers in Pakistan, and this needs to be investigated urgently.

Thank you for sharing these details. To help us investigate further, could you let us know if you have recently changed any SIP trunk or webhook configurations in your Vapi setup before these outbound call issues started? Source: - [Vapi outbound call not triggering (Discord)](https://discord.com/channels/1211482211119796234/1341449578100031488)

No I have not changed any configuration.

I would be able to provide you with a solution regarding this.

I will be grateful to you if you can assist.

Hi Dev, If you are facing issues with outbound calling not reaching the intended phone number, I suggest checking the following: 1. **Call Ended Reason**: Confirm the

endedReason

value in your call logs or via the API. This will help diagnose whether the issue arises from the assistant, customer line, or telephony provider. 2. **Phone Number Format**: Ensure the phone numbers are in the E.164 format, including the country code (e.g., +14151234567). 3. **Outbound Configuration**: Verify your setup for outbound calls. You should have correctly configured the assistant and phone number. Refer to [Outbound Calling](https://docs.vapi.ai/calls/outbound-calling) for detailed guidance. 4. **Configuration Dependencies**: Make sure

phoneCallProviderBypassEnabled

is set to

false

unless you're managing call control within your telephony provider. Also, check that the "phone-call-control" isn’t overriding Vapi's call handling. 5. **Logs and Errors**: Analyze your telephony provider's logs for any errors or unsuccessful transfer attempts. If using Twilio, Vonage, or similar, check their specific error logs. 6. **Concurrency Limits**: If scheduling multiple calls, ensure your Vapi concurrency limit is adequate for the volume of calls being sent. For any limits from your telephony provider, ensure they aren't being exceeded. Review these points, and it should help narrow down or resolve the issue. If the call shows successful forwarding but still drops, or you have another specific problem, please provide more details so I can assist further. You can learn more about handling such issues in the [Debug call forwarding drops guide](https://docs.vapi.ai/phone-calling/transfer-calls/debug-forwarding-drops).

Hey I am also facing a similar issue My call ended reasons are - Customer Ended Call - Assistant Did Not Receive a Response - Silence timed out I tried different numbers, one received a call twice but I picked it up and it ended. Most calls I did not even revceive. Using a number purchased from Telnyx and the logs there also show the correct number and format. so I am not sure what is wrong here.

Provide me with your Vapi Assistant ID and Vapi Phone Number ID

Thanks for getting back. Here are the ids. Vapi Phone Number ID: 7371b5ae-7634-4684-98b2-33158325bd12 Vapi Assistant ID: 1a93fe38-c2de-4237-a130-febabe4921b9

Here is the response i keep getting "Couldn't Get Assistant.

assistantId

1a93fe38-c2de-4237-a130-febabe4921b9 Does Not Exist."

thanks for this info we will be looking on it