fraud alert email
# support
p
I received a fraud alert email about my account being flagged. I'm running a legitimate B2B business and was testing my integration. How can I resolve this?
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
v
To resolve your account flag due to a fraud alert, please contact Vapi support with the following details: - Your account email address - Organization ID (find it at [dashboard.vapi.ai/org/settings](https://dashboard.vapi.ai/org/settings)) - A detailed description of your situation (mention your B2B business and testing context) - Any screenshots of the fraud alert or error messages This will help the support team review and resolve your case quickly. Reference: [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting#account-related-issues) Source: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting#account-related-issues)
c
Hi, can you send your account email address?
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