call failed because of minMax error call.in-progre...
# support
s
Hi, one of the received calls failed because of this error; call.in-progress.error-vapifault-minimax-voice-failed here is the call id: 0199abbe-8914-7ffe-81dd-dd570aad975a and here is the log: Assistant Hi. Thank you for calling. Just so you know, this call is being recorded. This is Lily. How may I help you? 4:23:36 PM(+00:00.53) User Would like to speak to a person. 4:23:45 PM(+00:10.16) Assistant Of course. Please hold for a moment while I transfer your call to our supervisor. 4:23:49 PM(+00:14.14) call.in-progress.error-vapifault-minimax-voice-failed 04:25 PM
v
Thank you for sharing the call ID and error details. The error code
call.in-progress.error-vapifault-minimax-voice-failed
generally points to a failure in the voice processing pipeline, possibly related to the Minimax provider or integration. Could you confirm if you are using the Minimax voice provider, and if so, have you recently changed any configuration or credentials for this provider? This will help narrow down whether the issue is provider-specific or related to a recent change in your setup. If you have additional logs or context, please share them as well for a more detailed review. For reference, you can also check your [call logs in the Vapi dashboard](https://dashboard.vapi.ai/calls) for more error details and review your provider status as a first step according to the documentation. Sources: - [Call Ended Reason Codes Documentation](https://docs.vapi.ai/calls/call-ended-reason) - [Debugging Voice Agents](https://docs.vapi.ai/debugging)
s
I did not changed any voice settings
it happened again: call.in-progress.error-vapifault-minimax-voice-failed cal IDs: 0199bf9e-261a-7665-8aa6-490fa65750c7 0199bf95-ce44-700c-976b-6be804493f0f 0199bf89-b401-7bb2-9e4e-fcad84db83a0
c
Thank you for the call ids. We are reviewing the details of your request and will reach out to you when we have an update or if we need additional information.
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