Hi. I've added a credit card to my account, but when it comes to purchasing more credits, I'm still getting an error to add a payment method. My account email: wleungmedia@gmail.com

Suggestion: Please revisit the [updated billing page](https://dashboard.vapi.ai/org/billing/credits) and ensure your credit card is saved as the default payment method. If you still see the error, take a screenshot and contact support with your account email and a description of the issue for faster resolution. This approach follows the recommended steps for billing issues in the documentation. Sources: - [Changelog November 30, 2024](https://docs.vapi.ai/changelog/2024/11/30) - [Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)

Hey, can you send me a screen recording video that walks through the issue you are facing? It would be easier for me to understand your issue and help you out with it.

Hello Aditya, I'm having the same issues as Winnie. I contacted you via email with an attached screen recording and am still waiting to hear back. Is there a way I can escalate my customer support ticket RE: this billing issue?