Vapi campaign not starting
# support
b
Hello, I scheduled calls across multiple phone numbers and campaigns. Once it reaches the time and the calls are about to begin, nothing happens and the campaign stays on "scheduled". This has been happening since friday. Thank you
v
Suggestion: Check your campaign's call logs in the Vapi dashboard by navigating to
Observe > Call Logs
to see if there are any error messages or failed call attempts. This can help pinpoint configuration issues or concurrency limits that may be preventing your campaign from starting. If no errors are visible, try restarting the campaign and ensure your phone numbers are correctly configured and not exceeding concurrency limits. If the issue persists, share a recent Call ID with Vapi support for further investigation. Sources: - [Outbound campaigns quickstart](https://docs.vapi.ai/outbound-campaigns/quickstart) - [Debugging voice agents](https://docs.vapi.ai/debugging) - [Outbound campaigns overview](https://docs.vapi.ai/outbound-campaigns/overview)
b
Hello, I have tried that. a recent call ID is 0199a588-1a2d-7ff3-9e67-92148b4acd57
Any update on this? It is still not working
c
Hi, please send me your org id and we'll look into it.
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