someone used my website voice agent demo to make a call. I know a call was made at a specific time because a custom tool was called to my server by the vapi assistant during the call. Also, the person confirmed they had spoken with the assistant. The timestamp of the tool call was Oct 7, 11:59:11 UTC-4. However, this is not appearing in my call logs via the dashboard. Also, I never received an end-of-call report to the server. this is a serious bug as the call is essentially erased from history. what troubleshooting steps can be done to recover this call and its recording?

Thanks for the detailed description. To help narrow down the cause, could you confirm if you recently changed any SIP trunk or webhook configurations before this missing call occurred? This information can help determine if a configuration issue might be responsible for the call not appearing in logs or triggering webhooks. If not, please let me know, and I can suggest further steps based on your setup and the documentation. Sources: - [Vapi dashboard debugging resources](https://docs.vapi.ai/debugging) - [Vapi Discord: call log empty data](https://discord.com/channels/1211482211119796234/1334154920214921238)

i changed message settings for a certain assistant to send end-of-call-report to a webhook at my server, but that was over 12 hours prior, and the functionality had been and still is working fine other than this one call

Could you please provide your org id and the assistant id? We will check the logs for instances around that timestamp