Transfer Function
# support
f
Call ID: 0199c0ae-bff9-7006-8bd1-5bbfc5a5b3fe timestamp: 1759874337170 expected response: transfer to +17607333736 actual response received: says transfer successful but didn't transfer. Call ID: 0199c0b0-0775-7006-b0d7-0ac6aab6c4f3 timestamp: 1759874404949 same thing
v
Suggestion: Double-check your
transferCall
tool configuration to ensure the destination number is correct and the transfer plan is set to
"warm-transfer-experimental"
. Here’s a sample payload you can use to test:
Copy code
json
{
  "type": "transferCall",
  "destinations": [
    {
      "type": "number",
      "number": "+17607333736",
      "transferPlan": {
        "mode": "warm-transfer-experimental",
        "message": "Transferring a customer to you."
      }
    }
  ]
}
If the transfer still fails, review your Twilio integration and check for any errors in the call logs for more details. Sources: - [Call Forwarding](https://docs.vapi.ai/call-forwarding) - [Assistant-based warm transfer](https://docs.vapi.ai/calls/assistant-based-warm-transfer)
c
Hi Faiyaz, How may I assist you today with call transfers or any other feature you might be using? Let me know if there's anything specific you need help with.
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