CallId: 0199bfa0-8398-788b-8bc1-d33d506057ec Several calls from yesterday are not usable. We have no detail in the dashboard. Blank recording, No summary, No transcript... This call lasts > 4min, we have no id of the output of this call and customer is asking details on it. Other call ids in the same situation: 0199bf9f-8c99-711e-a9dd-67dbb41751a1 0199bf9d-984d-788b-8bbb-81df8a7dbd52

Actionable Next Step: Since blank calls with no recording, summary, or transcript are a known intermittent issue, the recommended approach is to report the affected call IDs and timestamps to Vapi support for investigation. You can do this by sharing the call IDs (as you have) and a brief description of the issue—this helps the team review connection logs and identify any underlying problems. Tip: Include any recent configuration changes or network details to assist with troubleshooting. [See more on reporting issues](https://docs.vapi.ai/issue-reporting) Sources: - [Vapi outbound call not triggering (Discord)](https://discord.com/channels/1211482211119796234/1341449578100031488) - [Vapi issue reporting documentation](https://docs.vapi.ai/issue-reporting)

@User can you have a look please?

up ?

We apologize for the delay in responses lately. We are in process of making some changes to our workflow in how we handle support requests. The good news is that we are starting to get back on track of having a 48 hour response time and we would like to start cleaning up anything old. With that being said, just wanted to check in with you to see if you have made any progress or changes to your project since support has last reached out.

No we are still waiting for your investigation