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Telnyx Phone Call Starts at 12th Second
# support
t
Here is the call id but its basically all of my most recent calls: 0199c3d2-5cd8-7aa1-b0ef-ef51f2a74350 My agent speaks the greeting message yet does not respond until the 12th second of the call which is extremely frustrating. Please help me get this fixed ASAP, I've got a client waiting.
g
send me your vapi phone id and assistant id lets see what we could work it
c
Hi TeoTheBeast, To integrate your Telnyx numbers with Vapi for both inbound and outbound calling, follow these steps: 1. Log in to Telnyx and Vapi: - Configure your Telnyx account to enable outbound calling by setting up an outbound voice profile and adding Vapi as a connection ([Import number from Telnyx document](https://docs.vapi.ai/telnyx)). 2. Set up Telnyx SIP Trunk in Vapi: - Navigate to 
Organization Settings
in your Vapi account. - Create a SIP trunk with FQDN set to 
sip.vapi.ai
and port 
5060
. - Configure your SIP trunk for both inbound and outbound calls ([Telnyx SIP integration document](https://docs.vapi.ai/advanced/sip/telnyx)). 3. Assign Phone Numbers: - In Vapi, go to the 
Phone Numbers
section. - Assign your Telnyx number to the SIP trunk. - Configure the number to handle inbound and outbound calls via your voice assistant by setting the 
Translated Number
in Voice settings ([Telnyx SIP integration document](https://docs.vapi.ai/advanced/sip/telnyx)). 4. Initiate Outbound Calls: - Use the Vapi API to initiate outbound calls by providing the required parameters like assistant ID, customer number, and phone number ID. Ensure all configurations are saved in the Telnyx portal and Vapi dashboard to enable proper functionality.
t
my vapi wont even accept the telnyx api anymore, it used to, i deleted it while trying to restart stuff, now it wont
my phone number is +1-646-693-4395 and my assistant id is ai-assistant-8ebdc15b-8ab2-46f7-805c-a451e1638234
I think vapi banned telnyx's access or something, wont even import numbers anymore
g
Also send in your phone number id
t
as i said, i tried reconnecting to telnyx so i deleted everything, now i cant even connect to telnyx with its api, the one that used to work before, is not accepted
i think the system like banned some sort of connection because i tried so much
my problem is not solved
please
c
Hello, we will be looking into this. Can you give your ORG ID?
t
0e07ef8e-3a50-4124-9830-faa6b462569b
hey @GIDEON i see that you are online, when do you think i will get an update, i am really desperate for a solution, paid two different guys i found from the vapi dc server to fix my problem, neither could, its nearing almost a week now that my system is broken
once it works i will be making ton of calls which will be making vapi money too, i have an event coming up on the 24th, need my ai agent to book appointments for that, think a thousand calls a day but i simply cannot right now which is extremely frustrating
g
I totally understand your frustration, could you send me a message, so we may continue the conversation.. I’m working on an ongoing project, I should be able start yours up once am done with this..
t
sent it
im sure mine is a quick fix to someone who knows what they are doing since i see everyone using vapi successfully
i would really appreciate if this could be done before monday when i will need to start making calls again
@User @User Can someone from the actual team help me, I have been begging for help the past week
Please
I need this working tomorrow but all I've had was freelancer's wasting my time, I don't know about Gideon but had two other people who couldnt do anything
@Chowderr @Eric K (COO @Cloudonix) guys i saw you as tech savvy, please help me i am 100% certain this is an extremely easy task for you
@Luka please
n
@TeoTheBeast I can try and help you, for sure - but I'm not completely convinced where the issue is here. If you can please DM me, it would help - so we can schedule some time to work together on this.
c
Thank you for providing this information. We’ll be looking into it further to better understand the situation and determine the next steps. Our team will update you as soon as we have more details, and we truly appreciate your patience and cooperation in the meantime.
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