In cases where the AI agent attempts to transfer a call to someone who is busy and the transfer fails, how can we be notified of the failed transfer? What’s the best practice to handle this scenario? We’d like to avoid a high repeat rate, and it would be helpful to have a way to monitor or get alerts when this occurs. Thank you!

I can help you set up alerts for failed call transfers and reduce repeat attempts. Using VAPI webhooks, we can log and notify whenever a transfer fails. This also allows tracking and monitoring in real time. Do you have any alerting tools we could integrate with this? @Mark Clint

We still dont have alerting tools on that for now. So it would be great if you can Help us on that

For receiving notifications about failed transfers, use the

transfer-update

serverMessage. Here is the link to the documentation regarding that information: