Hi! I see very high latencies for several calls: 0199c8d1-ab10-788f-9279-3ebd1859f6b3 0199c84b-3045-722b-9b71-5b75c9b87f9e 0199c845-831e-7dda-854e-810de95ba123 The configuration I use is attached. We go via a Twilio Phone Number. Any recommendations? https://cdn.discordapp.com/attachments/1425823114616635454/1425823114826088509/message.txt?ex=68e8fcc1&is=68e7ab41&hm=a074699541eee467af39972dee0adee3604e24cb740a3a646e1ab61745b76f59&

Your configuration chain is too too long. Each hop is adding latency. Try cloud termination for SIP. Let me know if you need help.

I am not sure what this means. I would need help on this one.

Hi Sony, To address potential latency issues during calls, here are a few steps you might consider: 1. **Check Network Connectivity**: Ensure a stable and strong network connection. Poor connectivity can significantly increase latency. 2. **Review Call Tools Configuration**: Verify that the transfer modes and plans are optimized. For instance, using "blind-transfer" can speed up the process if appropriate. 3. **Inspect Webhook Delays**: Examine your server/webhook response times. Reducing these can help lower latency. 4. **Use Appropriate Transfer Modes**: Consider using "rolling-history" or "swap-system-message-in-history" for swift transfers without affecting the conversation flow. 5. **Investigate External Factors**: Check if there's ongoing maintenance or issues with your provider. For further detailed configuration options, refer to the [API Reference](https://docs.vapi.ai/api-reference/eval/eval-controller-get-runs-paginated). If the issue persists, we suggest addressing the specific configurations or network setup that might affect the call performance.