I'm getting silence time outs on calls but the user is responding multiple times & the transcript even shows them saying "hello?" but call ended as silence time out as the assistant didn't any anything back.

Thanks for sharing these details. To help diagnose the silence timeout issue, could you confirm if you have customized the

customer.speech.timeout

or voice pipeline settings for your assistant, or are you using the default configuration? Sources: - [Idle messages](https://docs.vapi.ai/assistants/idle-messages) - [Call ended reasons](https://docs.vapi.ai/calls/call-ended-reason) - [Voice pipeline configuration](https://docs.vapi.ai/customization/voice-pipeline-configuration)

Call ID: 0199c9d6-a2a7-7221-a5f5-7addda2a7ee3

@vstar i might be having the same issue. did you check to see if any model call was made? I noticed silence after user spoke. Checked deepgram transcription is there, elevenlabs is waiting for text, but no model call made by Vapi. suspect it's a bug in their orchestration

Thank you for the call id. We are reviewing the details of your request and will reach out to you when we have an update or if we need additional information.

Two more call ids: Call 0199de5a-9344-7669-bee1-0252212b3a6d 12:17:16.204 | Agent says it will send an email, expected send-email tool call but no model call to OAI is made 12:17:37.454 | Idle message plays due to silence, user is waiting expecting agent to be calling tool 12:17:48.870 | User has to speak again which finally triggers the model call at 12:17:50.181 12:17:53.292 | Tool call executes after OAI call Call 0199da4f-fddb-7dd2-a1fd-91b56d355225 17:27:37.758 | Agent says it will check policy number, expected policy-lookup tool call but no model call to OAI is made 17:27:48.315 | Long silence and user has to speak again 17:27:49.857 | Agent responds, still no model call or tool call 17:28:01.573 | User prompts again which finally triggers model call at 17:28:03.281

Hey sorry for the delayed response. Could you please provide a more recent call id preferably made within the last 7 days?