Hi @Vapi Team, We’re reaching out regarding a critical issue we faced with our voice assistant during a live demo with a major client. The assistant had been functioning perfectly for the past two weeks, but without any recent changes to the prompt, model, or configuration, it suddenly failed during the session. Here are the details for your reference: Assistant ID: f5680cb6-0df1-4157-a5da-91e384ad2935 Call IDs: 0199c94a-2d9b-7223-8c62-33fc296ea597 0199c947-4b4e-7ff2-a264-15f21f43fc86 Timestamp: 9 Oct, 19:33 (IST) Issue Description: The assistant stopped responding mid-session without any apparent error or warning. From our analysis, it appears the issue might be related to the knowledge base, but we couldn’t identify the exact cause due to lack of traceability or logs from the platform. This unexpected failure during a key client demonstration created a very poor experience for us. We’d appreciate your help in investigating what went wrong and how we can prevent such occurrences in the future. Please let us know if you need additional details or logs from our side.

Thank you for the call id. We are reviewing the details of your request and will reach out to you when we have an update or if we need additional information.